Delivery
When you place an order by 5 p.m. from Monday to Friday, we will ship your order the same day and deliver it the next day, in principle. Orders placed on Saturday or Sunday will be shipped on Monday.
The delivery terms apply to Belgium, Luxemburg and the Netherlands. For Germany, Austria and France the delivery time is 1-3 days and 1-4 days for all other countries.
We mention the expected delivery time with each article in the web shop. If a delivery time of 1-3 days is mentioned with the article it means that the article is temporarily sold out and will be backordered especially for you.
All orders are delivered by DPD and are insured for up to € 520,- per package.
The shipment costs charged for all shipments abroad depend on the location.
| Destination | Shipment costs |
|---|---|
| Belgium, Germany, Luxemburg & the Netherlands | Free from € 50, you only pay € 3.50 per package for orders under € 50 |
| France & Austria | Free from € 50, you only pay € 5.00 per package for orders under € 50 |
| UK, Denmark, Ireland & Italy | € 12.50 per package, from > € 50.00, you only pay € 7,50 |
| Switzerland*** | € 17.95 per package, from > € 100.00, you only pay € 5,95 |
| Other countries in Europe* | € 15.00 per package |
| Canada & United States | € 25.00 per package |
| Other countries | € 50.00 per package |
*A non-EC supplement of €34.06 applies to Bosnia-Herzegovina, Iceland, Serbia and Liechtenstein.
** do you live on an island and do you want to have a package delivered? Contact us about the shipment costs.
*** Swiss customs duty and Swiss VAT
We ship to Switzerland at net prices. For orders from outside the EU, no VAT is automatically calculated in the shopping cart by selecting the relevant destination country. Experience has shown that the postman will charge you Swiss VAT (7.5% of the value of the goods) and a fee of approximately CHF 10.00 when the goods are delivered. For some shipments, the post / postman also requests customs duty. You can calculate the exact customs fees by using the XTARES fee calculator from the Federal Customs Administration at http://xtares.admin.ch/. Unfortunately, there are no uniform rules on how much customs duty is actually levied on the customer, sometimes no duty at all, sometimes around CHF 10. Further information on import duties: https://www.ezv.admin.ch/ezv/de/home/information-private/interneteinkauf--post--und-kuriersendung/einfuhr-in-die-schweiz/empfangen-von-briefe -and-packages.html Please note: All information without guarantee! In the case of returns, Swiss VAT, customs duties and the Swiss Post fee cannot be reimbursed. Application for reimbursement of import duties must be made in the export customs declaration: https://www.ezv.admin.ch/ezv/de/home/information-private/interneteinkauf--post--und-kuriersendung/ausfuhr-aus-der-schweiz /ruecksendung--reparatur--veredelung.html
Please note that we generally don't process export vertificates and we do not refund the VAT! For orders from outside the EU no VAT is calculated during check-out process. The tax rates and the laws of the respective country are valid exclusively. There may be additional customs fees. Please consult your local customs authority.Return
To return an order from Switzerland, please send the package at your own expense, with a package service of your choice, to our return address:
Maes & Hills Collection
Paalsteenlaan 38
3620 Lanaken
Belgium
