Exchanges & returns

Returns & refunds

At Maes & Hills Collection, you can return your order within 60 days of receiving it. You can easily register your return through our online returns portal.

If you would like to exchange an item or have a question about your return, please contact our customer service team at [email protected].

How do I return an item?

Start your return by clicking the button below:

Start your return

 

Return policy

• You can return your order within 60 days of receiving it.
• Items must be returned in the same condition in which you received them, with all original labels and, where applicable, the original packaging.
• You can register your return through our online returns portal. The available return methods and current return costs are shown in the portal before you select your return label.
• Return shipping costs are the responsibility of the customer, unless you have received an incorrect or damaged item.
• If you would like to exchange an item, please register your request through our returns portal or contact our customer service team.
• If you have received an incorrect or damaged item, please contact our customer service team as soon as possible so that we can resolve the issue for you.

Return costs

Return shipping costs are the responsibility of the customer. When you register your return through our returns portal, you can choose from the available return methods. The cost of each return label is clearly shown before you make your selection.

If you choose to return your parcel using a different carrier or shipping service, you are responsible for arranging and paying for the return shipment yourself.

Exchanges

Would you like to exchange an item? Register your request through our returns portal or contact our customer service team at [email protected]. We will be happy to help you arrange the exchange.

If you paid with Klarna, please take the payment deadline shown by Klarna into account while your exchange is being processed.

Returning multiple orders in one parcel

You can return items from multiple orders in one parcel. Register each return through our returns portal, but you only need to purchase one return label for the parcel. Please make sure that all relevant order numbers are clearly included inside the parcel so that we can process each return correctly.

Incorrect or damaged item

We’re sorry if you have received an incorrect or damaged item. Please contact our customer service team as soon as possible at [email protected] so that we can resolve the issue for you.

Please include your order number and, in the case of damage, clear photos of the item and, where relevant, the shipping packaging. This will help us resolve the issue as quickly as possible.

Returns from outside the EU

You can also return your order within 60 days when ordering from outside the European Union. We are unable to provide return labels for countries outside the EU. You are therefore responsible for arranging the return shipment and for any associated shipping costs, customs documentation and other charges.

Please keep your proof of postage and tracking information until your return has been processed.

Return address

If you arrange the return shipment yourself instead of using a return label from our returns portal, please send your parcel to our logistics centre:

Maes & Hills Collection
Fokkerstraat 547
3125 BD Schiedam
The Netherlands

Please include your order number with your return so that we can identify and process it correctly.

Refunds

Once we have received and processed your return, we will refund the applicable amount using the original payment method. Refunds are processed within 14 days.

If you paid with Klarna, your invoice will be adjusted after your return has been processed. Please keep an eye on the payment deadline shown in your Klarna account while your return is on its way to us.