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Delivery

When you place an order by 5 p.m. from Monday to Friday, we will ship your order the same day and deliver it the next day, in principle. Orders placed on Saturday or Sunday will be shipped on Monday.

The delivery terms apply to Belgium, Luxemburg and the Netherlands.  For Germany, Austria and France the delivery time is 1-3 days and 1-4 days for all other countries.

We mention the expected delivery time with each article in the web shop. If a delivery time of 5-10 days is mentioned with the article it means that the article is temporarily sold out and will be backordered especially for you.

The shipment costs charged for all shipments abroad depend on the location.

Other countries in Europe*

Destination	Shipment costs
Belgium, Germany, Luxemburg, the Netherlands	Free from € 50, you only pay € 3.50/package for orders under € 50
Austria, France	Free from € 50, you only pay € 5.00/package for orders under € 50
Great-Britain, Denmark, Ireland, Italy	€ 12.50 per package, from > € 50.00, you only pay € 7,50
Switzerland***	€ 17.95 per package, from > € 100.00, you only pay € 5,95
€ 15.00 per package
Canada & United States	€ 20.00 per package
Other countries	€ 50.00 per package

*A non-EC supplement of € 34.06 applies to Bosnia-Herzegovina, Iceland, Serbia and Liechtenstein. 

** do you live on an island and do you want to have a package delivered? Contact us about the shipment costs.

*** Swiss customs and Swiss VAT

We ship to Switzerland at net prices. For orders from outside the EU, no VAT is automatically calculated in the shopping cart by selecting the relevant destination country. Experience has shown that the postman will charge you Swiss VAT (7.5% of the value of the goods) and a fee of approximately CHF 10.00 when the goods are delivered. For some shipments, the post / postman also requests customs duty. You can calculate the exact customs fees by using the XTARES fee calculator from the Federal Customs Administration at http://xtares.admin.ch/. Unfortunately, there are no uniform rules on how much customs duty is actually levied on the customer, sometimes no duty at all, sometimes around CHF 10. Further information on import duties: https://www.ezv.admin.ch/ezv/de/home/information-private/interneteinkauf--post--und-kuriersendung/einfuhr-in-die-schweiz/empfangen-von-briefe -and-packages.html Please note: All information without guarantee! In the case of returns, Swiss VAT, customs duties and the Swiss Post fee cannot be reimbursed. Application for reimbursement of import duties must be made in the export customs declaration: https://www.ezv.admin.ch/ezv/de/home/information-private/interneteinkauf--post--und-kuriersendung/ausfuhr-aus-der-schweiz /ruecksendung--reparatur--veredelung.html

Please note that we generally don't process export certificates and we do not refund the VAT! For orders from outside the EU no VAT is calculated during check-out process. The tax rates and the laws of the respective country are valid exclusively. There may be additional customs fees. Please consult your local customs authority.

Return

To return an order from Switzerland/United Kingdom/outside EU, please send the package at your own expense, with a package service of your choice, to our return address:

Maes & Hills Collection

Paalsteenlaan 38

3620 Lanaken

Belgium

Returns

Not completely satisfied with your purchase? We’re sorry to hear that, but these things happen of course. You can exchange or return the articles free of charge* within 60 days.

How to return or exchange a product?

- You have a 60-day cooling-off period. If you have chosen Klarna as your payment method, please note that Klarna has a 30-day payment period. - Exchanging for another article is free of charge. You can register your exchange online via our returns portal. If you have chosen Klarna as your payment method, do not register the item you want to exchange as a return in the Klarna app. - The items must be in the same condition as you received them, with all original labels and packaging, as described in the Terms and Conditions. If an item is faulty or missing labels, please contact customer service immediately so we can solve the problem as soon as possible. - You can return items with our return label by submitting your return online via our returns portal. An overview of the various providers and prices can be found at the bottom of this page. - You can return multiple orders to us in one package. - If you have received an incorrect or damaged item, please contact our customer service team as soon as possible at [email protected]. Our terms and conditions can be found at the bottom of this page.