Delivery

When you place an order by 5 p.m. from Monday to Friday, we will ship your order the same day and deliver it the next day, in principle. Orders placed on Saturday or Sunday will be shipped on Monday.

The delivery terms apply to Belgium, Luxemburg and the Netherlands.  For Germany, Austria and France the delivery time is 1-3 days and 1-4 days for all other countries.

We mention the expected delivery time with each article in the web shop. If a delivery time of 5-10 days is mentioned with the article it means that the article is temporarily sold out and will be backordered especially for you.

The shipment costs charged for all shipments abroad depend on the location.

Other countries in Europe*

Destination	Shipment costs
Belgium, Germany, Luxemburg, the Netherlands	Free from € 50, you only pay € 3.50/package for orders under € 50
Austria, France	Free from € 50, you only pay € 5.00/package for orders under € 50
Great-Britain, Denmark, Ireland, Italy	€ 12.50 per package, from > € 50.00, you only pay € 7,50
Switzerland***	€ 17.95 per package, from > € 100.00, you only pay € 5,95
€ 15.00 per package
Canada & United States	€ 20.00 per package
Other countries	€ 50.00 per package

*A non-EC supplement of € 34.06 applies to Bosnia-Herzegovina, Iceland, Serbia and Liechtenstein. 

** do you live on an island and do you want to have a package delivered? Contact us about the shipment costs.

*** Swiss customs and Swiss VAT

We ship to Switzerland at net prices. For orders from outside the EU, no VAT is automatically calculated in the shopping cart by selecting the relevant destination country. Experience has shown that the postman will charge you Swiss VAT (7.5% of the value of the goods) and a fee of approximately CHF 10.00 when the goods are delivered. For some shipments, the post / postman also requests customs duty. You can calculate the exact customs fees by using the XTARES fee calculator from the Federal Customs Administration at http://xtares.admin.ch/. Unfortunately, there are no uniform rules on how much customs duty is actually levied on the customer, sometimes no duty at all, sometimes around CHF 10. Further information on import duties: https://www.ezv.admin.ch/ezv/de/home/information-private/interneteinkauf--post--und-kuriersendung/einfuhr-in-die-schweiz/empfangen-von-briefe -and-packages.html Please note: All information without guarantee! In the case of returns, Swiss VAT, customs duties and the Swiss Post fee cannot be reimbursed. Application for reimbursement of import duties must be made in the export customs declaration: https://www.ezv.admin.ch/ezv/de/home/information-private/interneteinkauf--post--und-kuriersendung/ausfuhr-aus-der-schweiz /ruecksendung--reparatur--veredelung.html

Please note that we generally don't process export certificates and we do not refund the VAT! For orders from outside the EU no VAT is calculated during check-out process. The tax rates and the laws of the respective country are valid exclusively. There may be additional customs fees. Please consult your local customs authority.

Return

To return an order from Switzerland/United Kingdom/outside EU, please send the package at your own expense, with a package service of your choice, to our return address:

Maes & Hills Collection

Paalsteenlaan 38

3620 Lanaken

Belgium

Returns

Not completely satisfied with your purchase? We’re sorry to hear that, but these things happen of course. You can exchange or return the articles free of charge* within 100 days.

How to return or exchange a product?

• Fill out the online return form within 100 days after reception 
• You will receive an e-mail with instructions for printing a return label from our customer service on the same day as you report your return shipment.
• Use the same box to put the product in, that’s easier for you.
• Print the shipment label and attach it to the box or write the return shipment number on the box yourself.
• You receive a track-&-trace-code which allows you to trace the returned articles. This is also your proof of shipping. We’ll send you a confirmation via e- mail as soon as the package arrives at our warehouse.

Please note: 100 days after the reception of the article it is no longer possible to return items though you still have 2 years warranty on the article purchased.

We only accept returned articles or exchange articles if these:

• Are undamaged and unused
• Are postage-prepaid
• Contain a return ticket

We will send you a confirmation via e-mail as soon as we have received your package. Sometimes it happens that your article has arrived in our warehouse according to the track & trace information and that you haven’t received a confirmation yet. Don’t worry, it can take up to 24 hours before we process your return shipment. Want your money back instead of exchanging the article? That’s of course also possible. The return costs will then however be at your charge. We reimburse the price paid for the articles within 14 days after reception of the returned item(s).

*Germany, The Netherlands, Belgium, Luxembourg and France. The cost of returning articles from Austria is 6.95 euros. If you send the articles back from another country, all return costs are at your own expense.